Keeping it Simple® with remarkable banking experiences
Delivering expert advice and support
Our Member Advice Centre has responded to more than 800,000 calls since it was first launched in 2014, providing access and support to members wherever they are.
Simplifying money transfers
In 2018 we became the first financial institution in Canada to offer SendGlobal™ enabling members to send money with incredible ease to more than 80 countries around the world.
Meeting member needs
When we unveiled our new U.S. dollar Mastercard® in 2017, we were among the first credit unions in B.C. to add a US dollar credit card in response to members’ feedback and insights.
Providing mobile options
In 2016 we were the first financial institution in B.C. to offer Mobile Pay for Android™ devices. The following year we introduced Apple Pay® to our growing suite of mobile payment options for members.
$100 million kept in members’ pockets with our Simply Free Account®
We’ve saved millions of dollars for members by charging no monthly fee and offering free and unlimited Interac e-Transfers within Canada through our Simply Free Account®. Launched in 2012 as a best-in-class everyday chequing account, the Simply Free Account® continues to be a market leader today.
“You took the time to visit us and view our sites first-hand, so you got a great understanding of what Trillium Communities is all about.”
– Omar Lalani, President & CEO, Trillium Communities
Thousands of business owners prefer Unlimited Chequing for Business®
In 2019 nearly 7,000 members kept money in their business through our industry-leading business banking account. Unlimited Chequing for Business® offers a predictable low monthly fee and unlimited deposits that won’t incur extra costs—one of many ways we’re helping members and communities thrive.
Elevating online and mobile banking through innovative technology
In 2019 First West became the first credit union in Canada to release a brand-new mobile app, online banking portal and public website using the Forge Digital Banking Platform. This superior digital experience made it simpler, more intuitive and efficient for members to interact with us.