FOR MEMBERS

MEMBER HIGHLIGHTS

Remarkable banking experiences

Since 2010, when Envision Credit Union and Valley First Credit Union merged to form First West, we have continued to transform our business to help simplify the lives of members. Through mobile and digital technology advancements, we have introduced new banking options and enhanced our ability to provide personalized, expert financial advice to our members.

Delivering expert advice and support

Since first established in 2014, our Member Advice Centre has served more than 2.2 million member needs, providing access and support to members wherever they are.

Increasing financial well-being

Since the launch of Conquest in 2024, we’ve developed more than 2,000 financial plans using this best-in-class program, helping our members gain financial confidence.

Elevating digital banking experiences

In 2023 we made it easier for members to stay on top of account activity and prevent unwanted fees through balance alerts. Then in 2024, we added available credit alerts which automatically notify members when their line of credit falls below a specified threshold.

Seamless member support

Since 2020, our AI-powered digital assistant, Finley, has transformed how members access product and service information. With evolving knowledge, Finley seamlessly guides conversations, making it easy for members to find answers or connect to live support.

“You took the time to visit us and view our sites first-hand, so you got a great understanding of what Trillium Communities is all about.”

Thousands of business owners prefer Unlimited Chequing for Business®

More than 7,200 business members take advantage of account options that tailor to their diverse banking needs, like the industry-leading Unlimited Chequing for Business® account which offers a predictable low monthly fee and unlimited deposits that won’t incur extra costs. It’s one of many ways we’re creating a future where everyone can flourish.

Online and mobile banking make it easy to manage money

Members can view account balances and transactions, transfer funds, manage bill payments—even open our suite of accounts, 24 hours a day, seven days a week.