Working together to create a culture where employees can flourish

We believe in giving team members opportunities to grow professionally and lead in our communities. Our passion for helping people develop their potential generates meaningful career and volunteering opportunities and produces capable, well-rounded leaders.

More than 50,000 hours dedicated to training every year

Our award-winning certification programs support team members in member-facing roles by providing the knowledge and on-the-job experience they need to be successful. Our commitment to every individuals’ development means we’re regularly updating courses to remain relevant, using multiple modes of learning and incorporating team member feedback to improve effectiveness.

We’re constantly seeking ways to enhance the experience of team members

Internal hires

Team members are successful candidates for more than half of all internal and external career opportunities—nearly double the industry benchmark.

"Just-in-time" training

We grow team member learning options through a bite-sized, “just-in-time” training approach supported by LinkedIn™ Learning. Team members complete thousands of courses, learning videos, and training at the optimal moment to enable immediate application

"Leader as Coach" graduates

As part of our commitment to invest in people, we provide an extensive, internally developed coaching program to build our leadership bench strength and support current and emerging leaders.

3,200 hours of community leadership

Our team members apply leadership and professional skills to create capacity for dozens of B.C.-based non-profit and charitable organizations.

Transforming financial service through enterprise agility

Since 2020, we’ve trained more than 100 team members in Agile method and stood up 10 Agile squads to create value for members faster than ever before.

Strengthening our commitment to equity, inclusion and diversity

Our team members have built and continue to drive six network groups focused on improving representation and providing a safe space for employees to share diverse ideas and perspectives.