Privacy Policy

Your Privacy

At First West Credit Union, we are committed to safeguarding your personal and financial information. While the internet provides convenient access to financial services, we recognize that it may bring legitimate concerns about privacy and security.

Privacy Policies

Protecting Your Privacy

Members and clients of First West Credit Union have always trusted us with their personal and financial information. We have a long history of providing great service by treating all our members and clients with respect and dignity while always protecting your privacy. When we provide you with products and services, we do everything we can to protect your information.

Our commitment

We will:

  • Protect the confidentiality of your personal information
  • Keep you informed about our privacy policies and practices
  • Let you see your personal information
  • Not collect, use, or disclose your information without your consent unless required or authorized by law

Our privacy policies

We have privacy policies that explain how and why we collect, use, and disclose your personal information. This information is available to you. Please contact our Privacy officer for more details.

Statement of Purpose

We collect, use and disclose your personal information for the following purposes:

  • to provide and administer your accounts and loans and other financial products and services that you request, including:
    • Giving you account statement so you can verify your balances, transactions and other information
    • Providing regular updates to credit reporting agencies
    • Providing information to third party suppliers of products and services such as cheque printers, card manufacturers, insurance companies and data service providers
  • to protect you, First West Credit Union or other persons from fraud and error, such as identity theft; to identify you and make sure your records are kept separate from others with similar names; to verify information collected from you with credit reporting agencies and others; to verify information provided by third parties
  • to collect debts owed to First West Credit Union; to enforce an agreement between you and First West Credit Union; to insure or otherwise protect security held by First West Credit Union; to realize on security held by First West Credit Union
  • to comply with the law and regulatory requirements, including sending you information about general meetings and election of directors; collecting and disclosing information in accordance with criminal and money laundering laws and regulations; providing you with cost of credit disclosure statements
  • to manage or transfer assets or liabilities of First West Credit Union, such as in the case of acquisitions and mergers, loan syndications, loans securitizations, and sales of mortgages
  • to understand your needs and to determine the suitability of products and services for you; to determine your eligibility for other products and services
  • to provide you with information about First West Credit Union products, services and special promotions; to enable First West Credit Union affiliates and other carefully selected organizations to send you information about products and services; to analyze your information for marketing purposes, including conducting surveys, developing and enhancing products and services for our members and clients while always ensuring a high standard of service
  • to send you financial information, newsletters and information about First West Credit Union activities and events

We may disclose your information:

  • to suppliers of products and services to you or First West Credit Union including data service providers, cheque printers, card manufacturers, insurance companies, affiliates of the credit union, provincial or national central credit unions and trade associations in connection with providing and administering your accounts and loans and other financial products, and services you request
  • to participants in the payment and clearing systems in connection with providing you with products and services and to other financial institutions that you request pay cheques drawn on the credit union
  • to credit reporting agencies and to other financial institutions to update your credit information and maintain the integrity of the credit reporting system
  • to lawyers, notaries public, appraisers, accountants, insurance companies, claims adjusters and other professionals and consultants in connection with processing and administering products and services provided to you
  • to market research firms for purposes of analysis and conducting surveys, solely on behalf of First West Credit Union
  • to our affiliates and other carefully selected organizations for the purpose of enabling them to give you information about products and services that may be of interest to you
  • to bailiffs, collection agencies, lawyers and others when collecting a debt owed to First West Credit Union, enforcing an agreement between you and First West Credit Union, ensuring or otherwise protecting First West Credit Union interests in security held by First West Credit Union, or, realizing on security held by First West Credit Union
  • to other organizations in connection with a merger or sale of some or all of First West Credit Union’s assets
  • as required or authorized by law

 

Questions?

If you have any questions or concerns, please contact the Credit Union Privacy Officer. Our Privacy Officer will answer your questions about privacy and provide you, upon request, with information about First West Credit Union’s policies and practices and how we can respond to complaints. The Privacy Officer can also help you complete an access to information request, help you access or correct your personal information and try to resolve any concerns or complaints about privacy to the satisfaction of you and First West Credit Union.

For more information, please contact:

Privacy Officer
First West Credit Union Credit Union
Head Office
6470 - 201 Street
Langley, B.C. V2Y 2X4

Phone: (250) 490-2735
Toll-free: 1-877-490-2735
Email: privacyofficer@firstwestcu.ca