Commercial Mortgages Lending Team

Hours of operation (Pacific Standard Time):
8:30 AM to 5 PM, Monday to Friday

Closed on BC and Canadian Statutory Holidays

Contact info & service standards

Phone: (604) 539-7427

First West Credit Union
200 – 19933 88th Ave
Langley, BC V2Y 4K5

Service level commitments

  • Requests received on or before 3 PM (Pacific Time) Monday to Friday (excluding BC and Canadian statutory holidays) will be processed same day, providing all is in order.
  • Requests received between 3 PM to 5 PM (Pacific Time) Monday to Friday (excluding BC and Canadian statutory holidays) will be processed on a “best efforts basis”, providing all is in order. No guarantee of same day funding.
  • Requests received during the weekends or statutory holidays will be processed the next business day providing all is in order.
  • Priority Rush requests for guaranteed same day funding will be considered. These are requests where the solicitor expects the request to be sent after 3 PM but same day funding is critical to complete the transaction. The solicitor must be proactive and contact the First West Mortgage Lending Administration Team at least 30 minutes prior to daily cutoff (3 PM). In cases where we can accommodate the request, we will provide either verbal or written confirmation that the mortgage will be funded same day. Without the confirmation, funding requests sent between 3 PM to 5 PM will be processed on a “best efforts basis”.
  • Refer to Requests for Funds and Discharges tab below for details on these types of requests and requirements including time deadlines for wire requests.

Requests for funds & discharges

IMPORTANT: Refer to Service Level Commitments for details on time requirements on funding requests. When requesting funds email with the following being required:

  • Email subject line must contain the below information:
    • Region, Branch, Account number, Member Name, Task (eg. request for funds)
  • Request for funds must include:
    • Dollar amount
    • Copy of signed loan agreement
    • Copy of insurance binder
    • Copy of signed and registered Form B
    • Direction / Authority to pay
  • If applicable, these documents must be attached:
    • Title insurance
    • PPSA Registration
  • Disbursement instructions – Credit to a First West Trust account. Include your branch and membership number in the request for funds. If you do not have a trust account with First West Credit Union and wish to negotiate another disbursement method, please contact First West Commercial Lending..

NOTE: Funding may be delayed if there are any irregularities or discrepancies on First West’s side. You will be notified of any delays exceeding our regular service level commitments noted here.

Submission of Documentation

First West Credit Union requires all security document packages, Final Reports and STC’s to be digitally uploaded to our First West Credit Union External Collaboration Portal.

To request access or ask any questions, please email

Discharge Requests

First West Credit Union has adopted the eChequeOut solution to receive payout funds electronically. All discharge requests are to be routed through Dye & Durham – AtSource Solutions Inc. Please contact them at or 604-538-3221 for set up and any questions you may have.

Please provide at minimum 3 to 10 business days’ notice a payout statement. Requests received in 2 days or less will be completed on a best effort basis

  • Exceptions to using AtSource – PPSA, Lease Land, Indigenous Land, Marine Mortgages and Cultus Lake. If you would like to request this type of discharge please email us at

Payout funds

First West Credit Union has adopted the AtSource eChequeOut solution to receive funds electronically and this is the preferred method for receiving payout funds. Alternatively, you may courier a cheque and payout package to the First West Credit Union head office in Langley (address in contact information) or drop off a cheque and payout package to a local Envision Financial, Valley First or Island Savings branch.

Commercial mortgage tools

  1. Terms of Engagement and General Instructions for Preparation of Mortgages
    Download Options: (Word Document 59 KB)
  2. Standard Mortgage Terms:
    Commercial CreditMaster Mortgage (MT030098)
    Download Options: (PDF Document 248 KB)
  3. Acknowledgement of Receipt of Mortgage Terms
    Download Options: (Word Document 20 KB)
  4. Central 1 Access Non-Disclosure Form 5900
    Download Options: (Word Document 563 KB)

For any other documents needed, please access Central 1 for the most recent versions.

If you require Central 1 access, please have a senior partner/Owner in the law firm complete and execute Central 1 Form 5900.

A law firm can have 2 people with access to the Central 1 form and as such we do require the following information in addition to the executed form:

  • Full Names and email addresses of 2 users
  • Name of Law Firm and Owner (or Senior Partner)
  • Address and Telephone of Law Firm

Please forward information and completed Form 5900 to Your credentials will be forwarded after due processing with Central 1.