Call or visit our head office

6470 201 Street
Langley, B.C. V2Y 2X4

604 501 4260

Contact our divisional and affiliated brands

Envision Financial

Contact us

Valley First

Contact us

Island Savings

Contact us

Enderby & District Financial

Contact us

First West Capital

Contact us

First West Foundation

Contact us

Contacts for media

We welcome members of the media to contact our media relations team

By phone

Josh Juhlke, Communications Manager
604 309 6066

Our approach to resolving member concerns

We take member concerns very seriously and view them as our best way to identify and rectify problems. By solving an issue or concern for one member, we have ultimately improved our service levels to all members.

Step 1: Let us know what happened and what we can do to help. We do whatever we can to assist and engage all necessary teams. Members can contact an advisor or branch manager, or call our Member Advice Centre toll-free:

Step 2: If members are not satisfied with the resolution provided at the Member Advice Centre or branch level, members can let the advisor(s) they have been in contact with know that they wish to further escalate the matter to the president’s office. The President’s office will engage senior leadership and work with members to resolve their concern.