video archives

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August 23, 2016

A couple of years ago, First West Insurance made the decision to move from four disparate insurance broker management platforms to a unified state-of-the-art system from Applied Systems. To say...

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July 16, 2015

CUBroadcast.com caught up with Doub Ebner, First West's Lead Innovation Architect, to talk about the Dashband.

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Lean
July 16, 2015

Making positive changes always starts with being able to identify tasks or behaviours that take time away from the effort or resources needed to satisfy our members. We refer to these valueless...

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Lean
July 16, 2015

Process Mapping uses visual tools to help quickly examine the steps in a process and provide guidance for where improvement efforts would best be spent. The goal of process time reduction is...

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Lean
July 16, 2015

Lean is no longer what we do but is part of who we are and how we get things done.

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April 2, 2015

Video statement by Rebecca Darnell, seeking election to First West Credit Unoin's board of directors in 2015.