post archives

 
Lean
June 22, 2016

How Lean makes a difference in service-based business

Time is money in any industry. The credit union system is no exception.

Some time ago at First West, we became acutely aware of the value of our time and how it’s best spent serving and creating value for our members. In an industry where member experience and satisfaction are often differentiators, organizations are constantly looking for new and innovative ways to gain a competitive edge and...

 
Lean
December 22, 2015

Lean is at the core of who we are at First West Credit Union. Watch the following Lean videos to showcase how we use to Lean to constantly improve.

Continuous Improvement Culture: Lean isn’t what we do, it’s part of who we are and how we get things done. Process Time Reduction: Process mapping is a Lean tool used to visually examine the...

 
Lean
June 30, 2015

No one has to sell me on the concept of efficiency. I live and breathe it in my role as AVP, Central Operations, where our department goal for 2015 is to create 50 hours per day of capacity through continuous improvement processes. When I started my Greenbelt this past March, I thought, “You’re preaching to the converted, I’ve got this.”

Was I ever in for a surprise. It wasn’t until I learned the methodology behind Lean and worked through the first of...

 
Lean
January 13, 2015

Winter is a hard time for me physically. Some people are affected by the dark nights. Others by the cold weather. For me, it’s the chocolate, the baking, the extra whip and marshmallows on the hot cocoa. It’s so hard, in fact, that I’ve been known to break out the “fat pants”—you know that go-to pair that’s ever-so-wonderfully less snug around the waste. Unfortunately, those extra pounds and inches that I almost magically accumulate can’t stay...

 
Lean
August 27, 2014

3 reasons Lean does team and project work better

Two-way communication. Silo-busting. Collaboration. How to work effectively as a team and the value of teamwork have received some heavy treatment in business literature over the last few decades. Maybe you’ve read books and blogs on the subject, or watched TED Talks and taken part in teambuilding events as organizations have embraced new approaches to effective teamwork. It’s perhaps no surprise then to...

 
Lean
April 22, 2014

Applying Lean to data quality drives value

Over the past year, we have been busy applying Lean principles to yet another domain: data quality. While few would question the value of timely and accurate data, it’s equally important to consider the cost of inaccurate data. Here are three ways Lean can be applied to data quality and why it matters.

1. Makes data better and better.
Virtually every interaction leaves a trail of data....