post archives

September 29, 2016

On September 7, our senior leaders stepped out from behind their desks to spend one full day with our frontline employees, to get a first-hand look at the day-to-day operations in our branches. We call this Closer to the Member Day, an annual event that supports our Member Experience Strategy. It’s just one of the many ways we strive to better understand the needs of our members. It’s also a chance for employees to get to know our senior leaders, ask questions and share feedback...

September 15, 2016

The little ones are key to some of our greatest relationships

Some of my favourite interactions with members are often with the members who have the sticky fingers, wild imaginations and are barely tall enough to clear the service counter. Our junior members are fascinating to me for so many reasons—not to mention that you never know what they are going to say. When I set up accounts for kids, I usually ask them what they would do if they had all the money in...

July 29, 2016

My experience as a National Young Leader Award finalist

by Tara Vanden Pol

This past May, First West’s Tara Vanden Pol, was named among the country’s best and brightest young credit union leaders at the industry’s national conference in Saskatoon, Saskatchewan.

Recognized for her...

November 2, 2015

Social media technology and instantaneous access to limitless information have made a profound impact on leadership in recent years. Organizations in every industry—including financial services—have witnessed a seismic shift in the way a leader can and should engage with their employees, customers, and members.

“Leaders of the future must create the conditions within organizations that draw out creativity, passion and purpose within a team and focus that in a...

August 18, 2015

According to First West Credit Union CEO Launi Skinner, true leadership is not showcased by how many awards and accolades you have but is defined by the success of the people on your team.

While Skinner is no stranger to accolades — during her 20 year career, which includes her tenure as President of Starbucks and Chief Operating Officer of 1-800-Got-Junk, she’s received a honourary doctorate by BCIT, was appointed to the Woman’s Executive Network Hall of Fame in...

July 16, 2014
Corporate leaders and sports team coaches are often compared—so what have the top World Cup managers taught us?
 
For the last month, billions of people across the globe were captivated by the World Cup action in Brazil. Thrilling on-field action had supporters on the edge of their seats. Split second decisions turned defeat to victory. Heroes quickly became villains and villains became heroes. The...