post archives

March 11, 2014

Pining over what was won’t help credit unions face what is

We’ve all experienced them. Those events in time that forever change the course of the road you’re travelling down—in your own life, with your family, at work.

I know I have. One example that comes to mind readily is when I was at Starbucks. The organization was opening stores in key markets in the U.S. and Canada and knew it had something special—but it wasn’t sure...

March 5, 2014

Credit unions need to rediscover the pioneering spirit

It was one of those news stories that made me go “wow!” The world’s largest online retailer—Amazon—unveiled their Prime Air drone project to the world in December. If you haven’t seen the video yet, you need to. In the near future, Amazon could be offering store-to-door delivery within hours (possibly minutes) of placing...

July 2, 2013

What to do when "easy" isn’t an option

We see it on commercials. We have it on our smart phones. A fix-all app. A that-was-easy button. One touch and our not-so-great pictures look amazing. Two clicks and our complicated office supply order is purchased and shipped.

So we come to expect that of life in general and in our business more specifically. But life and work are much more complicated than a jpeg or a shipment of purple hanging folders...

June 12, 2013

How credit union leaders can keep their eyes on what really matters

I’ve been there, I understand. In the busyness, in the change, in the hard work, it’s pretty easy for leaders in this industry to get caught up in the whirlwind. We find ourselves asking, “Is the change, the work, the urgency really worth it?”

During my time at Starbucks I had a wonderful mentor named Howard Behar. During a particularly intense time of corporate growth...

January 9, 2013

4 ways leaders can help people embrace change

So here we are—it’s 2013, the world didn’t end with the last stroke on the Mayan calendar and U.S. legislators continue to wrestle their economy off the brink of the so-called ‘fiscal cliff.’ Whether it’s preparing for the end of the world or looking ahead to what 2013 holds for the global economy, it seems that change is what’s on the menu.

For those working on personal...

November 15, 2012

It was far from a picture perfect moment for Eastman Kodak when it filed for bankruptcy in January of this year. A company widely respected for its innovation and quality, it dominated the film and photography industry for much of its 123-year history. It was a company which as early as 1975 had developed one of the first digital cameras and as recently as 2005 led digital camera sales in the U.S. But there it stood 10 months ago, filing for Chapter 11 protection so that it could restructure...