post archives

November 2, 2015

Social media technology and instantaneous access to limitless information have made a profound impact on leadership in recent years. Organizations in every industry—including financial services—have witnessed a seismic shift in the way a leader can and should engage with their employees, customers, and members.

“Leaders of the future must create the conditions within organizations that draw out creativity, passion and purpose within a team and focus that in a...

August 18, 2015

According to First West Credit Union CEO Launi Skinner, true leadership is not showcased by how many awards and accolades you have but is defined by the success of the people on your team.

While Skinner is no stranger to accolades — during her 20 year career, which includes her tenure as President of Starbucks and Chief Operating Officer of 1-800-Got-Junk, she’s received a honourary doctorate by BCIT, was appointed to the Woman’s Executive Network Hall of Fame in...

July 16, 2014
Corporate leaders and sports team coaches are often compared—so what have the top World Cup managers taught us?
For the last month, billions of people across the globe were captivated by the World Cup action in Brazil. Thrilling on-field action had supporters on the edge of their seats. Split second decisions turned defeat to victory. Heroes quickly became villains and villains became heroes. The...
March 11, 2014

Pining over what was won’t help credit unions face what is

We’ve all experienced them. Those events in time that forever change the course of the road you’re travelling down—in your own life, with your family, at work.

I know I have. One example that comes to mind readily is when I was at Starbucks. The organization was opening stores in key markets in the U.S. and Canada and knew it had something special—but it wasn’t sure...

March 5, 2014

Credit unions need to rediscover the pioneering spirit

It was one of those news stories that made me go “wow!” The world’s largest online retailer—Amazon—unveiled their Prime Air drone project to the world in December. If you haven’t seen the video yet, you need to. In the near future, Amazon could be offering store-to-door delivery within hours (possibly minutes) of placing...

July 2, 2013

What to do when "easy" isn’t an option

We see it on commercials. We have it on our smart phones. A fix-all app. A that-was-easy button. One touch and our not-so-great pictures look amazing. Two clicks and our complicated office supply order is purchased and shipped.

So we come to expect that of life in general and in our business more specifically. But life and work are much more complicated than a jpeg or a shipment of purple hanging folders...