post archives

June 28, 2012

8 ways to deal with resistance to change
The Big Rocks blog (Steve Chihos' blog)
Even advocates for change and early adopters struggle with change. And though they embrace it rather than resist it, there are still those moments of "what if?" and "do I need a backup plan?", as organizational change leader Steve Chihos points out. He provides 8 tips for managing change. ...

June 28, 2012

8 ways to deal with resistance to change
The Big Rocks blog (Steve Chihos' blog)
Even advocates for change and early adopters struggle with change. And though they embrace it rather than resist it, there are still those moments of "what if?" and "do I need a backup plan?", as organizational change leader Steve Chihos points out. He provides 8 tips for managing change. ...

June 1, 2012

Video: What is innovation?
Innovation has reached the status of buzzword in the marketplace. But do we really know what it is when we see it? Dell Services Chief Innovation Officer Jim Stikeleather provides his insight on what makes something innovative and how it happens inside the organization. See the video >>

Three myths about what customers want...

May 16, 2012

We’re sharing some of the best, current content on the web that resonate with the things we believe and our journey to do financial services differently—and have significance for you, your credit union or business. The views expressed don’t necessarily reflect official First West positions, but we value the facts and thought leadership nonetheless.

Caring about your customers...

May 16, 2012

We’re sharing some of the best, current content on the web that resonate with the things we believe and our journey to do financial services differently—and have significance for you, your credit union or business. The views expressed don’t necessarily reflect official First West positions, but we value the facts and thought leadership nonetheless.

Caring about your customers...

May 10, 2012

We’re sharing some of the best, current content on the web that resonate with the things we believe and our journey to do financial services differently—and have significance for you, your credit union or business. The views expressed don’t necessarily reflect official First West positions, but we value the facts and thought leadership nonetheless.

What do customers really want? Simplicity...