post archives

September 27, 2012

On Tuesday, September 25, senior leaders across First West took the opportunity to gain a deeper, firsthand understanding about what it’s like every day in the world of our frontline people. Each leader worked a full shift at locations throughout our regions to experience things the way our members and member-facing employees do.

Closer-to-the-Member Day supports important aspects of our Member Experience Strategy and is just one of the many ways we strive to act local and learn...

July 9, 2012

9 beliefs of remarkably successful people
Inc. Magazine
How entrepreneurs (and leaders) think is often the catalyst to their success. Author Jeff Haden explores the beliefs and perspectives he’s seen time and time again in successful businesspeople. Read the full post >>

Don’t trust companies who put customers...

July 9, 2012

9 beliefs of remarkably successful people
Inc. Magazine
How entrepreneurs (and leaders) think is often the catalyst to their success. Author Jeff Haden explores the beliefs and perspectives he’s seen time and time again in successful businesspeople. Read the full post >>

Don’t trust companies who put customers...

June 28, 2012

8 ways to deal with resistance to change
The Big Rocks blog (Steve Chihos' blog)
Even advocates for change and early adopters struggle with change. And though they embrace it rather than resist it, there are still those moments of "what if?" and "do I need a backup plan?", as organizational change leader Steve Chihos points out. He provides 8 tips for managing change. ...

June 28, 2012

8 ways to deal with resistance to change
The Big Rocks blog (Steve Chihos' blog)
Even advocates for change and early adopters struggle with change. And though they embrace it rather than resist it, there are still those moments of "what if?" and "do I need a backup plan?", as organizational change leader Steve Chihos points out. He provides 8 tips for managing change. ...

June 1, 2012

Video: What is innovation?
Innovation has reached the status of buzzword in the marketplace. But do we really know what it is when we see it? Dell Services Chief Innovation Officer Jim Stikeleather provides his insight on what makes something innovative and how it happens inside the organization. See the video >>

Three myths about what customers want...