Business Development Manager Dave Campbell reflects on the importance of personal relationships in banking.
Remember when your branch manager could sign for your passport application? That was a time when your banker was more than just a trusted advisor—you considered them a close family friend.
In modern day banking, it’s rare to have a personal relationship with our financial advisors—we’re much more interested in our relationship with...
The other day I read an article from CBC News about fighting back against rising bank fees. I’ll be honest: it made me irritated.
The latest move by one of the big five mammoth banks was to raise the monthly fee on four of their personal banking accounts by $1. It seems like the banks continue finding ways to increase their shareholder profits year after year, at the expense of their customers....
For a second consecutive year, we achieved financial results that were comparable to last year’s despite the challenging economic environment. The steadfast focus, passion and engagement of the First West team, coupled with the strong performance from our subsidiaries, impacted our overall financial performance. We also exceeded our target for membership growth—one of our most important success factors for the long-term health of our credit union, bringing our net new members...
Get all our financial and business highlights in the First West 2013 online annual report. Inside, you'll find:
- Message from the Board Chair and the CEO
- Presidents' messages and regional reports
- Performance scorecard
- Management's discussion and analysis
- Financial statements
- First West Foundation and community highlights
- Employee highlights
In case you missed it, here’s another opportunity to grab your copy of First West’s 86 ideas for attracting new members.
A proud production of our employees, this e-book is chockablock full of insightful ways your credit union can start using to drive membership growth today.
Download now, grab a cup of...
On Tuesday, September 25, senior leaders across First West took the opportunity to gain a deeper, firsthand understanding about what it’s like every day in the world of our frontline people. Each leader worked a full shift at locations throughout our regions to experience things the way our members and member-facing employees do.
Closer-to-the-Member Day supports important aspects of our Member Experience Strategy and is just one of the many ways we strive to act local and learn...