post archives
Earlier this year, First West Credit Union was honoured to once again participate in the Canadian Co-operative Association’s Women’s Mentorship Program, an organization that First West has supported for over a decade. This program brings women leaders from developing countries to Canada for an opportunity to gain professional development experience. I was asked if I would be interested in hosting a woman leader and I jumped at the...
We’re sharing some of the best, current articles on the web that resonate with the things we believe and our journey to do financial services differently—and have significance for you, your credit union or business. Make sure to stop in again!
Caring about your customers only when you have to
Simon Sinek’s Re:Focus blog
How do you really see your customers...
We’re now just past the one-year milestone in our Lean journey. It’s been an exciting year—we’ve had some great results, trimming waste from processes, creating efficiencies in our back office and streamlining service to members. Our employees are embracing the Lean mindset across the organization.
But as we often say at First...
We’re sharing some of the best, current articles on the web that resonate with the things we believe and our journey to do financial services differently—and have significance for you, your credit union or business. Make sure to stop in again!
May 10, 2012
What do customers really want? Simplicity
Harvard Business Review Network blog
...
“Sounds great in theory—but will it work in practice?”
You’ve probably heard something like that a few times before. That statement reflects the fact that past experience teaches us that sometimes, attempts to address a need falls short. Things don't work quite as they were conceived.
Now, there are a whole host of possible reasons why a solution may fail in the execution stage. The great thing about Lean is that it addresses one of...
Central 1 Credit Union announced today that current board vice-chairperson Terry Enns, also a director of First West credit union, has been elected board chairperson. Terry replaces retiring chairperson Jack Smit.
Terry is a long-time credit union member and has served on First West's board for many years. In recent years, he’s played a key role in advancing the case for legislative and regulatory changes at both the federal and provincial levels.
...
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